However, I am very displeased with the lack of effort to rectify my warranted concerns. I understand that even people who are experts at what they do can sometimes make mistakes.
I was not happy with that ‘solution’, so she agreed to put 0.5 units on each side of the dimples which made no difference. No ownership of her miscalculated injections. She even commented “I wish my Botox would look like yours.” I expressed my (justified) insecurity and dissatisfaction with the way that the Botox had made my under eyes look and her ‘solution’ was to just let it wear off in three months. At first, she responded as though she had no idea what I was talking about. Once in the treatment room, I showed Kati the depressions under my eyes. Monday came and I arrived for my follow up. I felt reassured that I would soon be able to address my legitimate concerns/dissatisfaction, for which I was hopeful there would be a resolution. I called back voicing my concerns and was able to set an appointment for that coming Monday. I called to make a follow up appointment and initially I was told that I need to wait a total of 10-14 days.
#AWAKEN SPA SKIN#
These areas had also begun to pull on the skin under my eyes to cause prominent horizontal skin folds. Despite feeling uneasy about it, I trusted that she knew what she was doing with her 12 years of experience, per the Awaken Med Spa webpage.Īfter just 2 days I began to notice dimple-like impressions (as if someone were pinching my cheeks) underneath my eyes in the areas that were injected near my cheeks, if not into my actual cheek muscle. This was also my first experience of having the esthetician jump right into doing injections without marking the desired injection locations prior. I have had Botox injections a handful of times and I had never had an esthetician make that low of an injection for crow’s feet. Everything seemed to be going fine until she began working on my crow’s feet area and nearly injected into my upper cheek. We discussed the treatment plan for Botox injections in the common areas, (forehead, crow’s feet and between the brow). Briefly after, I was greeted and led back to a treatment room by Kati, an NP, who is also the owner of the spa. On the day of my appointment I checked in and was brought to a waiting room. After doing some research online, I discovered that Awaken Med Spa was close by and had good consumer reviews overall, so I went ahead and booked an appointment. We opened our doors back in 2009 and we have been overwhelmed by the enthusiastic response we have received from our clients and the entire Napa community. I am new to the Amarillo area (from Washington) and was looking to find a local Med Spa, mainly for Botox. Welcome to Awaken Massage & Spa, a unique place to relax and heal in the Napa Valley. I am typically not one to write reviews but am incredibly disappointed with me recent experience at Awaken Med Spa.
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